LEGO® Pick a Brick (PaB) have added new elements to the service. These are pieces from sets released in October 2024.
Given people are still waiting for October 2024 orders, we understand why many of you will not be ordering anything, but we will continue publishing these lists in the meantime. We have no further update from the Pick a Brick team, so we assume the situation the explained last month is still the case.
This article contains affiliate links to LEGO.com; we may get a small commission if you purchase.
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have placed an order as an experiment. website says 9 business days for my new order. will it ship before my order from early november? if so - Lego can expect a complaint from me.
ReplyDeleteI have an order from late November that is to arrive just today, but I'm still waiting for an order from early November.
ReplyDeleteAnyway, for various reasons, I guess I'll wait for more "deal-sealers" to appear before placing a new order.
Sorry to say "the situation explained last month" seems to have been nothing more than wishful thinking on the part of the PaB team.
ReplyDeleteI've still got standard parts orders dating back as far as October and yesterday I was told (by LEGO customer service) that they are still "weeks" away from shipping!
It was me that had to "reach out" to them, of course.
Yeah I have a October, November and December order out there and the best response I got was it's still coming. They should've kept the whole thing closed until they catch up and sent out an email explaining the situation.
ReplyDeletei just dont understand their whole comms strategy on this. they arent telling users theres a delay (you have to contact customer services and ask), they arent telling new customers theres a delay, and they arent releasing any statements/updates to the public/media or even referencing the issue on their webpage. the lack of transparency is the worst part of all of this. just really badly handled. the delay itself wouldnt have mattered a great deal if we were made aware at the time or had even been notified a little after the fact. but nothing? not good enough, and ! thought only the best was!
ReplyDeleteFinally received my October 9th order last week. Prior to that I had already gotten my October 15 & 27 orders. Hoping the November orders ship before the one I placed today. I've never once been contacted by LEGO cs regarding the delays. All communications have been initiated by me. Twice they gifted me some Insider points but the lack of communication from them is disheartening to say the least. The constant replies of they should ship within 2 weeks was not the case for my orders. I'm not about to say I'll never order from them again but going forward I'll just estimate a 4 month wait for any standard part orders. Hating the new software they are using since the packing lists are all smudgy and no prices listed anymore.
ReplyDelete